Delete your ChopNow account.

You can close your account yourself from inside the app, or ask us to close it for you. This page explains exactly what happens to your data either way — including the parts we are required by law to keep.

Delete it yourself

Open the ChopNow app and go to Account → Delete account, then confirm. This takes effect immediately and cannot be undone, so make sure any wallet balance is spent first.

Ask us to close it

If you have uninstalled the app or cannot sign in, send us a request and we will close the account for you. Use the email address or phone number registered on the account so we can identify it.

An account closed this way is locked straight away but can still be restored for 7 days in case the request was a mistake. After that it is finalised and cannot be recovered.

What is deleted, and what we keep

Deleted

Your name, email address, phone number, saved delivery addresses, profile photograph and any identity documents you uploaded are removed.

Kept, but no longer linked to you

Order and payment records are retained because Nigerian company and tax rules require it (about six years). After deletion these records are no longer connected to your name or contact details.

Your email and phone cannot be reused

We keep a one-way fingerprint of the email address and phone number that were verified on the closed account. We cannot read the original values back from it — it exists only so a closed account's details cannot be used to open a new one. If you want to use ChopNow again, please sign up with a different email address or phone number.