How Chopnow handles refund situations.

Refunds are not automatic in every case

Because Chopnow is an active order and delivery platform, refund outcomes depend on when the issue happened and what the platform records show. Order status, payment confirmation, vendor actions, rider actions, support communication, and operational logs may all be relevant to a decision.

Situations that may support a refund or credit

• Vendor-declined or unfulfilled order: where the order cannot be completed after payment.
• Verified operational delivery issue: where the platform review shows the order was not completed properly.
• Confirmed duplicate payment or payment error: where records support the claim.
• Approved support or dispute outcome: where Chopnow review determines the customer should receive a refund or platform credit.
• Other platform-approved exceptions: where the issue is verified and supported by the order history.

Situations that may not qualify for refund approval

• Requests made after a properly completed delivery without evidence of a platform-resolvable issue.
• Issues caused by inaccurate customer delivery information, where that information prevented successful delivery.
• Requests that conflict with order records, delivery confirmation history, support records, or verified participant actions.
• Claims involving misuse, fraud, charge abuse, or bad-faith activity.

How refund review is handled

Chopnow may review available information before a refund decision is made. This can include payment records, order status progression, delivery confirmation activity, support tickets, participant notes, and related account history. Additional review may be required where the issue is disputed or unclear.

Wallet refunds and credits

Where the platform supports wallet-based treatment, an approved refund may be returned as wallet credit according to the platform logic in place for the affected transaction. Where a different treatment is applicable, Chopnow may use the supported method appropriate to the payment record and the approved outcome.

Processing time and communication

Refund timing can vary depending on the issue, the quality of the information available, and whether payment-provider confirmation or manual review is required. Chopnow may communicate the outcome through the relevant in-platform support, notification, or account channel once the review is complete.