Operating standards for riders on Chopnow.

Who can operate as a rider

Every rider must complete the Chopnow application and approval process before rider access is granted. Riders must provide accurate identity, contact, and delivery setup information, including any requested document or vehicle details. Chopnow may require additional review where needed for safety, fraud prevention, or compliance.

Rider accounts must stay personal and accurate

• Rider accounts are personal and must not be shared, sold, or used by another person.
• Phone number, payout details, next of kin details, and profile information should remain accurate.
• Submitted identity or vehicle records must belong to the rider using the account.
• Chopnow may verify rider status through internal checks, barcode-based ID review, or operational inspection.

Availability status and assignment discipline

Riders should keep their availability status honest and should only remain available when genuinely ready to take and complete deliveries in their enabled service area.

• Do not stay marked available when you are unable to accept or complete delivery work.
• Do not disappear repeatedly after assignment or delay pickup without good reason.
• Order visibility and dispatch opportunities may depend on location setup, availability, and platform rules.

Correct pickup, transit, and completion handling

Riders must collect the correct order, protect it in transit, and complete the final handoff honestly using the proper in-app flow. Pickup, arrival, and completion stages must reflect the real delivery journey.

• Do not falsely mark pickup or completion stages.
• Do not misuse delivery confirmation codes or handoff tools.
• Do not tamper with items, switch orders, or deliver to the wrong person carelessly.
• Use support channels properly where delivery issues arise.

Professional conduct and safety expectations

• Riders must treat customers, vendors, and staff respectfully.
• Harassment, abuse, threats, extortion, impersonation, or intoxicated riding are not allowed.
• Unsafe driving or handling practices that put customers, vendors, or the public at risk may lead to immediate restriction.
• Riders must not demand unauthorized cash or use off-platform pressure tactics.

Earnings, adjustments, and withdrawal rules

Rider earnings are tied to delivery activity and the payout rules active on Chopnow. Where a delivery is disputed, reversed, or reassigned, Chopnow may adjust balances, earnings, or withdrawal eligibility to reflect the actual delivery record. Transfer charges for withdrawals are deducted automatically before the withdrawal is sent to the rider's provided account.

• Riders must not manipulate statuses to trigger false earnings.
• Withdrawals may be reviewed where there are fraud, complaint, or delivery integrity concerns.
• Repeated non-performance may affect access to delivery opportunities or payout confidence.

Customer information and platform tool use

Customer addresses, phone numbers, and order details are provided only for legitimate delivery purposes. Riders must not misuse customer data, share it improperly, or use it for harassment, spam, or off-platform solicitation. Platform support tools, ID tools, and delivery workflow features must be used only for genuine operational needs.

What happens when this policy is breached

Chopnow may investigate rider conduct and may issue warnings, restrict access, suspend the account, freeze withdrawals, or permanently remove rider access where fraud, safety issues, repeated non-performance, or policy violations are identified. Continued use of the rider account means the rider agrees to future policy updates made to support platform operations.