Operating standards for vendors on Chopnow.

Who can operate as a vendor

Every vendor must complete the Chopnow application and approval process before selling on the platform. Vendors must provide accurate owner details, business details, contact information, operating schedule, and any other onboarding information requested by Chopnow. Additional review may be required where there are safety, fraud, or operational concerns.

Vendor accounts must remain accurate and controlled

• Vendor accounts must be managed only by authorized persons connected to the business.
• Business name, contact details, address, schedule, payout details, and profile information must stay accurate.
• False identity, misleading business claims, or unauthorized account sharing are not allowed.
• Chopnow may review account activity, verification records, and operational history where needed.

Menu, pricing, and availability must be reliable

Vendors are responsible for keeping their menu reasonably accurate on the platform. This includes item names, prices, portion details, availability, preparation expectations, and related food information shown to customers.

• Do not deliberately misrepresent food items, portions, or prices.
• Mark unavailable items properly instead of accepting orders you cannot fulfill.
• Keep opening days, opening hours, and manual open or close status honest.
• Only publish food, business, and contact information that reflects the actual operation.

Orders should be accepted and prepared responsibly

Vendors should only accept customer orders they can prepare and hand over correctly. Accepted orders should be handled in a timely, professional, and traceable manner through the Chopnow workflow.

• Do not accept orders carelessly and then delay without good reason.
• Do not falsely mark orders ready or mislead riders or customers about preparation progress.
• Where an issue occurs, vendors should use the available support or communication tools properly.
• Repeated preparation failures, cancellations, or complaint patterns may trigger review.

Pickup, delivery code, and order handoff rules

When an order enters the pickup stage, vendors must hand over the correct order to the assigned rider and use the platform flow honestly. Delivery code visibility, pickup confirmation, and related order actions must reflect real events on the ground.

• Do not hand over the wrong order or incomplete order negligently.
• Do not misuse confirmation steps, order statuses, or delivery tools.
• Keep food packaging and handoff quality at a professional standard.

Balances, earnings, and withdrawals may be reviewed

Vendor earnings, available balance, and withdrawal access are governed by the active Chopnow operational flow and settings. Platform deductions, order adjustments, complaint review, refunds, reversals, or fraud checks may affect what becomes withdrawable. Transfer charges for withdrawals are deducted automatically before the withdrawal is sent to the vendor's provided account.

• Do not attempt payout abuse or manipulate order events to increase withdrawals improperly.
• Withdrawals may be delayed or reviewed where disputes, unusual activity, or unresolved complaints exist.
• Location-based fees, route logic, and platform pricing rules may affect operational outcomes shown on the dashboard.

Professional communication and restricted conduct

• Vendors must communicate professionally with customers, riders, support staff, and admin teams.
• Harassment, abuse, intimidation, threats, or fraudulent conduct are not allowed.
• Do not misuse support channels, refunds, delivery codes, coupon systems, or off-platform payment requests.
• Do not submit fake documents, false complaints, or manipulated transaction records.

What happens when this policy is breached

Chopnow may investigate vendor conduct and may issue warnings, apply restrictions, suspend withdrawals, freeze access, or permanently remove a vendor account where fraud, operational risk, repeated service failure, safety concerns, or policy violations are identified. Continued use of the vendor account means the vendor agrees to future policy updates made to support platform operations.