This policy explains the onboarding, menu, order handling, payout, and conduct standards vendors must follow while operating on Chopnow.
Every vendor must complete the Chopnow application and approval process before selling on the platform. Vendors must provide accurate owner details, business details, contact information, operating schedule, and any other onboarding information requested by Chopnow. Additional review may be required where there are safety, fraud, or operational concerns.
Vendors should only accept customer orders they can prepare and hand over correctly. Accepted orders should be handled in a timely, professional, and traceable manner through the Chopnow workflow.
When an order enters the pickup stage, vendors must hand over the correct order to the assigned rider and use the platform flow honestly. Delivery code visibility, pickup confirmation, and related order actions must reflect real events on the ground.
Vendor earnings, available balance, and withdrawal access are governed by the active Chopnow operational flow and settings. Platform deductions, order adjustments, complaint review, refunds, reversals, or fraud checks may affect what becomes withdrawable. Transfer charges for withdrawals are deducted automatically before the withdrawal is sent to the vendor's provided account.
Chopnow may investigate vendor conduct and may issue warnings, apply restrictions, suspend withdrawals, freeze access, or permanently remove a vendor account where fraud, operational risk, repeated service failure, safety concerns, or policy violations are identified. Continued use of the vendor account means the vendor agrees to future policy updates made to support platform operations.