Rules for using Chopnow.

What Chopnow provides

Chopnow is a multi-role food delivery platform that allows customers to place orders from participating vendors in enabled locations, allows vendors to manage menu and order fulfillment, and allows riders to support delivery operations. Platform features, ordering rules, payment methods, support tools, and delivery flow may change over time as operations are updated.

Account responsibilities

• You must provide accurate information when creating or updating your account.
• You are responsible for keeping your login credentials secure.
• You must not impersonate another person, create misleading accounts, or use the platform for fraud.
• Chopnow may suspend, restrict, or review accounts involved in abuse, suspicious transactions, policy breaches, or operational risks.

How orders work on the platform

Customer orders are placed through the Chopnow checkout flow and are subject to vendor availability, enabled locations, delivery rules, and displayed charges at checkout.

• Each cart follows a single-vendor order flow.
• Order totals may include item prices, platform charges, delivery charges, discounts, or other applicable checkout values shown to the customer.
• An order normally proceeds only after successful payment confirmation through the available method.
• Customers should review their order details, delivery address, and contact information before final checkout.

Delivery stages and completion

Orders may move through platform stages such as paid, accepted, pickup, transit, and completed depending on the operational flow in use. Chopnow may display a delivery confirmation code or related completion tool to support the final handoff process. A completed delivery may rely on recorded order status history and participant actions inside the platform.

Vendor responsibilities

• Vendors are responsible for keeping menu information reasonably accurate, including pricing, availability, and preparation-related details shown on the platform.
• Vendors should only accept orders they can fulfill properly.
• Vendors must not deliberately misrepresent products, delivery readiness, or business information.
• Chopnow may review vendor activity, availability settings, acceptance behavior, complaints, and support history where needed.

Rider responsibilities

• Riders should only accept or proceed with deliveries they are able to complete within operational expectations.
• Riders must use correct delivery status actions and must not falsely mark progress or completion.
• Riders may be required to use platform completion tools, delivery confirmation steps, and account verification measures.
• Abuse, fraudulent delivery handling, or repeated operational violations may result in restriction or removal from the platform.

Payments, wallet use, and refunds

Chopnow may support wallet payments, card payments, or other enabled payment methods. Where a customer wallet is available, wallet balances and wallet-funded orders are governed by the platform logic shown in the application. Refund outcomes are handled according to the refund policy and may depend on order status, cancellation reason, delivery issue, or platform review.

Restricted conduct

• Do not use Chopnow for fraud, charge abuse, harassment, fake orders, false delivery claims, or unlawful activity.
• Do not interfere with platform security, access controls, system integrity, or account permissions.
• Do not misuse support systems, notification tools, coupon systems, or payment-related workflows.
• Chopnow may investigate and take appropriate action where misuse is detected.