How Chopnow handles personal and order data.

Purpose of this policy

Chopnow needs certain account, order, delivery, and operational information to run the service. This includes helping customers place orders, helping vendors receive and prepare them, helping riders complete deliveries, and helping support or admin teams review activity when necessary.

Information we may collect

Depending on how you use the platform, Chopnow may collect the following categories of information:

• Account details: name, email address, phone number, password credentials, and account role.
• Profile details: delivery address, saved addresses, profile photo, business information, rider details, or other information submitted through the relevant account type.
• Order information: selected vendor, cart contents, item quantities, order notes, applied fees, discounts, order code, and order status history.
• Delivery information: delivery address, contact information needed for delivery, assigned rider details, and delivery confirmation activity.
• Support and communication records: tickets, chat messages, announcements, complaint references, and related responses inside the platform.
• System and security records: login activity, operational logs, device or browser context, and actions taken within the platform where needed for security or review.

How Chopnow uses information

Information collected through Chopnow may be used to:

• Create and manage customer, vendor, rider, staff, or admin accounts.
• Process orders from checkout through delivery completion.
• Show the correct vendors, fees, delivery options, and operational rules for enabled locations.
• Coordinate order preparation, rider assignment, pickup, and final handoff.
• Maintain wallet records, payment references, transaction history, and refund review processes.
• Send account, verification, security, support, or order-related communications.
• Investigate abuse, fraud, payment issues, delivery disputes, policy breaches, or technical problems.
• Improve platform operations, reliability, interface clarity, and administrative oversight.

When information may be shared

Chopnow does not need to sell your personal information to run the service. Information may however be shared in limited operational circumstances, including:

• With the selected vendor: order contents, customer name, order reference, and details reasonably needed to prepare the order.
• With the assigned rider: delivery address, relevant contact information, order reference, and delivery details needed to complete the order.
• With payment or messaging service providers: where integration is required to process transactions, confirmations, notifications, or related platform functions.
• With internal support or admin teams: where review is needed for service operations, disputes, fraud prevention, complaints, refunds, or safety concerns.
• Where legally required: if disclosure is required by law, regulation, court order, or lawful request.

Payment, wallet, and transaction data

Where Chopnow supports wallet or card-based payment, payment-related records may be stored so the platform can reflect balances, confirm completed payments, review issues, and manage approved refunds. Sensitive payment credentials are expected to be handled through the relevant payment provider flow rather than being openly displayed to other platform users.

Security, retention, and access control

Chopnow may use access controls, authentication steps, operational permissions, and activity logs to reduce unauthorized access and support platform review. Information may be retained for as long as reasonably required for account maintenance, order records, support history, payment review, legal compliance, fraud prevention, or legitimate platform operations.

Your choices and requests

You may request updates to inaccurate profile information where the platform allows it. You may also contact Chopnow about privacy-related concerns, account issues, or support questions using the available contact or support channels. Some information may still need to be retained where required for transaction records, security, dispute handling, or legal obligations.