This policy explains what information Chopnow may collect, how it is used, and when it may be shared to operate the platform properly.
Chopnow needs certain account, order, delivery, and operational information to run the service. This includes helping customers place orders, helping vendors receive and prepare them, helping riders complete deliveries, and helping support or admin teams review activity when necessary.
Depending on how you use the platform, Chopnow may collect the following categories of information:
Information collected through Chopnow may be used to:
Where Chopnow supports wallet or card-based payment, payment-related records may be stored so the platform can reflect balances, confirm completed payments, review issues, and manage approved refunds. Sensitive payment credentials are expected to be handled through the relevant payment provider flow rather than being openly displayed to other platform users.
Chopnow may use access controls, authentication steps, operational permissions, and activity logs to reduce unauthorized access and support platform review. Information may be retained for as long as reasonably required for account maintenance, order records, support history, payment review, legal compliance, fraud prevention, or legitimate platform operations.
You may request updates to inaccurate profile information where the platform allows it. You may also contact Chopnow about privacy-related concerns, account issues, or support questions using the available contact or support channels. Some information may still need to be retained where required for transaction records, security, dispute handling, or legal obligations.